SaaS · Northwind SaaS
Deflecting 62% of support tickets with an agentic AI assistant
A RAG-powered support agent grounded in product docs, resolving tickets without human escalation.
62%
of tickets resolved without a human
4.1x
faster average response time
31%
increase in CSAT score
The Problem
Northwind's support team was drowning in repetitive tier-1 tickets, driving response times past 24 hours and churn complaints from enterprise accounts who expected faster resolution.
The Solution
Zarenor designed and shipped an agentic support assistant built on a retrieval-augmented generation pipeline grounded in Northwind's documentation, changelog, and historical tickets, with tool-calling to check account status and issue refunds within defined guardrails.
Technology Used
LangGraphOpenAIPineconeNext.jsPython
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